Role

National Account Manager

Band

M2

Location

Mumbai

Job Purpose
- To manage the National customer relationship for Mumbai HQ accounts
- Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally
- Drive profitable revenue growth
- Deliver the best in class customer experience to our customers
- Ring fencing customer base, acquiring current customers.
- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business
- Deliver Revenue / TCV growth target in line with the DB
- Create opportunities for participation in Large deals
- C – Level Customer stakeholder engagement and escalation contact for all customer experience
- Engagement with various stakeholders to deliver the revenue growth for strategic accounts
- Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc
- Drive Digital Workshops with cross functional teams of customer





Engagement
- Own multi touch points and engagements in Customer organisation and internally
- Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin)
- Engage cross functionally to deliver a quality experience to the Customer
- Manage virtual teams including delivery, solution, service, collections
- Ensure governance of QBR’s and other reviews with customer
- Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).

Process Management
- Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy
- Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.
- Ensure correct forecasting and commits as per DB target
- Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Competencies
- Experience

📌 AGM - National Accounts (India)
🏢 Vodafone Idea
📍 India