About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic setting with strong customer and partner networks.
Position Summary
We are seeking a skilled Senior Network Support Engineer (L3) to provide end-to-end network support for multiple client environments. The ideal candidate will have strong technical expertise in enterprise networking, excellent troubleshooting skills, and the ability to work in a client-facing environment.
Key Responsibilities
- Provide L1, L2, and L3 network support for enterprise network environments.
- Monitor, troubleshoot, and resolve network incidents within agreed SLAs.
- Diagnose and resolve issues related to LAN, WAN, WLAN, VPN, DNS, DHCP, and routing/switching.
- Configure, maintain, and support Cisco routers, switches, and wireless infrastructure.
- Perform network health checks, maintenance, upgrades, and configuration changes.
- Support firewall connectivity and basic network security troubleshooting.
- Create and maintain technical documentation, incident reports, and knowledge base articles.
- Work directly with clients to resolve technical issues and provide timely status updates.
- Collaborate with internal teams and third-party vendors during incident resolution and planned maintenance.
- Participate in on-call support and scheduled maintenance activities as required.
Required Qualifications
- Bachelor's in computer science / IT / Engineering or equivalent
- CCNA Certification (Mandatory)
- CCNP Certification (Preferred)
- 3–7 years of experience in enterprise network support.
- Strong knowledge of:
- TCP/IP, Routing & Switching
- VLANs, S
📌 Senior Network Engineer (India)
🏢 Gruve
📍 India