Working at Freudenberg: We will wow your world
Responsibilities:
A. Existing Order Management (Order Processing)
Monitor daily sales performance by analyzing actual achievements against planned targets.
Review pending orders with a focus on credit status and material availability.
Coordinate with Sales and Finance teams for timely credit approvals and releases.
Facilitate material dispatch planning and execution.
Follow up payments and sales-related activities to ensure smooth order execution.
B. Current Order Management
Manage vendor registration processes and support the preparation of tender-related documentation.
Prepare proforma invoices and provide documentation support for export orders.
Validate and create customer master records for both direct customers and end users.
Manage pricing activities, including special price requests and system uploads.
Review customer contracts and purchase orders to ensure compliance with company policies.
Resolve channel partner queries and issues related to distributor and customer portals.
C. Post Order Management
Generate sales analytics and insights to support decision-making by the sales team.
Coordinate customer complaint handling, including initiation and processing of customer returns.
Manage credit notes and order-related corrections in coordination with Sales and Finance teams.
Support credit limit management, credit checks, and payment reminder processes in collaboration with Finance.
Coordinate and communicate delivery schedules with the Mysore operations team and channel partners.
Manage receivables by resolving pricing discrepancies and payment delays in a timely manner.
Ensure compliance with relevant ISO standards and maintain processes in accordance with ISO 9001:2015 requirements.
Coordinate sample testing activities and provide analytical insights based on test results as required.
D. Continuous Improvement
Identify process improvement opportunities and drive implementation initiatives.
Enhance data accuracy and