Position Summary...
What you'll do...
Job Summary
The Senior Analyst, Workforce Planning supports forecasting, capacity planning, and workforce analysis for an assigned CES business vertical. Reporting to the Manager, Workforce Planning, this role is responsible for building accurate forecasts, developing capacity plans, and monitoring business trends to inform staffing decisions. The role offers opportunities to grow forecasting expertise through collaboration with experienced Workforce Planning leaders and subject matter experts.
This role is ideal for a highly analytical, detail-oriented professional who enjoys solving business problems through data and translating insights into actionable workforce plans that support operational performance.
About the Role
The Workforce Planning team within Customer Engagement Services (CES) ensures the right staffing at the right time to support Walmart's customer care operations.
As a Senior Analyst, you will partner with the Workforce Planning team to execute day-to-day forecasting, capacity planning, and workforce analysis.



Working alongside experienced planners, you'll learn Walmart's forecasting methodology while helping build capacity plans, monitor trends, identify risks, and translate business needs into executable staffing plans.
This role is designed for individuals with a robust analytical foundation who are eager to grow their expertise in forecasting and workforce planning through structured training, mentorship, and hands-on experience.
What You'll Do
Build and maintain short- and long-term demand forecasts using historical data, business inputs, and trend analysis.
Develop detailed capacity plans aligned to forecasted demand, productivity assumptions, and service level targets.
Monitor business trends, performance metrics, and forecast accuracy to proactively identify risks or variances.
Assist in analyzing forecast variances, identify root causes, and recommend tactical adjustments.
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📌 Senior Analyst, Workforce Strategy and Planning (Bengaluru)
🏢 Walmart
📍 Bengaluru