Job Summary
We are looking for an experienced Program Architect – Qualtrics/Medallia to lead
end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is
more strategic than a traditional Project Manager and requires robust expertise
in Qualtrics implementation, solution consulting, stakeholder management, and
program governance.
The ideal candidate will act as a trusted advisor to clients, understand
business problem statements, recommend the right Qualtrics solutions, and ensure
successful project execution from presales through deployment. The candidate
should have a strong project management background along with deep knowledge of
the Qualtrics platform.
Job Description:
PROGRAM ARCHITECT (QUALTRICS/MEDALLIA)
Location: Mumbai
Shift: Night Shift
Experience: 10+ Years
KEY RESPONSIBILITIES
* Lead end-to-end delivery of Qualtrics/Medallia implementation projects from
pre-sales through project closure, ensuring delivery within agreed scope,
timeline, budget, and quality.
* Act as the Single Point of Contact (SPOC) for clients and internal
stakeholders, ensuring effective communication and expectation management.
* Provide strategic program support aligned with clients' Customer Experience
(CX) and Employee Experience (EX) transformation objectives.
* Collaborate with technical architects, integration teams, and business
stakeholders to deliver scalable Qualtrics/Medallia solutions.
* Establish project governance, define roles, responsibilities, decision
rights, and RACI matrices to ensure successful project execution.
* Develop, maintain, and track integrated project plans, milestones,
dependencies, and project documentation.
* Own project financials, including budget tracking, resource utilization,
forecasting, billing milestones, and cost optimization.
* Identify project risks proactively, manage RAIDD (Risks, Actions, Issues,
Decisions & Dependencies), and drive timely escalations.
* Lead project kick-offs, discovery workshops, weekly g
📌 Program Architect (Pune)
🏢 dentsu
📍 Pune