OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

We are seeking a highly organized and experienced Program Manager to oversee multiple projects within our rapidly growing organization. The candidate will be responsible for planning, executing, and evaluating various programs to ensure they are completed efficiently and effectively. In addition to the above, the candidate should have solid quantitative skills, proficiency in data analysis tools,



and the ability to collaborate effectively across departments.

Key job responsibilities
Program Planning & Execution:
* Develop and maintain comprehensive project plans, including scope, timeline, resource requirements, and key milestones
* Monitor project progress, identify and mitigate risks, and provide timely status updates to stakeholders
* Coordinate with cross-functional teams to integrate program activities and deliverables into the overall organizational framework

Stakeholder Management & Cross-Functional Collaboration:
* Work across teams to influence priorities, decisions, and secure buy-in from stakeholders on initiatives
* Facilitate regular meetings with cross-functional teams to review progress, discuss issues, and make data-driven decisions
* Collaborate with compliance, operations, and other support teams to ensure alignment on requirements, processes, and systems
* Escalate critical issues that require senior leader

📌 Program Manager II, Search (Gurugram)
🏢 Amazon
📍 Gurugram