The Principal Engineer – Helpdesk & Infrastructure Operations is the senior-most technical expert responsible for overseeing high‑complexity execution across end‑user computing, Helpdesk engineering, system operations, and network support. This role focuses on hands‑on implementation, advanced troubleshooting, and operational excellence.
Serving as the top escalation point and execution leader, the Principal Engineer ensures service reliability, drives automation and process improvements, and mentors the broader IT support organization. This individual collaborates with IT teams to deliver high‑quality, productive, and secure technology services for the enterprise.

Key Responsibilities
Technical Execution & Escalation
- Act as the highest-level escalation resource for complex endpoint, infrastructure, authentication, and service-related issues.
- Perform hands-on troubleshooting across Windows, macOS, mobile devices, identity systems, and enterprise applications.
- Lead root-cause analysis and drive long-term remediation to eliminate systemic issues.
- Execute implementations,



configurations, and technical changes across devices, tools, and core systems.

Infrastructure & Systems Operations
- Execute upgrades, patching, migrations, and deployments for end-user and infrastructure systems.
- Manage, optimize, and support device management platforms (e.g., Intune, SCCM, JAMF).
- Administer identity and access systems, endpoint compliance, monitoring tools, and device security controls.
- Maintain and improve operational documentation, runbooks, and standard operating procedures.

Helpdesk Engineering & Service Optimization
- Engineer operational improvements such as workflow enhancements, automation, and ticket reduction strategies.
- Develop and maintain high-quality knowledge base articles and advanced troubleshooting guides.
- Analyze Helpdesk trends to drive tactical improvements and increase customer satisfaction.
- Lead execution of the full endpoint lifecycle in

📌 Principal Engineer (Chennai)
🏢 NETGEAR
📍 Chennai