Title: REMOTE - Senior Mac Administrator

Key Responsibilities:
- Design, implement, and maintain the macOS management platform in Jamf Pro, including computers, policies, configuration profiles, smart groups, extension attributes, and lifecycle workflows from enrollment through retirement.
- Architect and operate iOS/iPhone management in Microsoft Intune, including enrollment, compliance, app deployment, configuration profiles, and Apple Business Manager / Automated Device Enrollment integration.
- Partner on the shared Intune tenant for Apple platform identity, compliance, and enrollment overlap with the broader endpoint management program.
- Own engineering escalations from L1/L2 helpdesk and desktop support: diagnose root cause, deliver durable fixes, and document patterns so repeat issues resolve at lower tiers.
- Support developer and engineering Mac environments, including Xcode, local dev tooling, and custom packages collaborating with packaging teams on PKG deployment, scripting, CodeSign, and PPPC/TCC requirements without owning the packaging queue.




- Develop and maintain macOS and iOS standards: security baselines, compliance rules, OS update strategy, FileVault, privilege management, and application deployment models.
- Build and maintain automation (scripts, API integrations, Jamf extension attributes, repeatable workflows) to reduce manual operations and improve fleet consistency.
- Lead troubleshooting for complex issues: enrollment failures, profile conflicts, app install failures, OS upgrade blockers, MDM communication, and compliance drift.
- Define and maintain runbooks, architecture documentation, and standard operating procedures for Mac and iOS platform operations.
- Evaluate Apple OS releases, Jamf/Intune feature updates, and industry best practices; pilot changes and drive phased production rollout.
- Provide technical guidance to platform engineers and peer teams; participate in limited on-call rotation for critical Mac/iOS platform outages.

📌 Senior MAC Administrator (Bengaluru)
🏢 First American
📍 Bengaluru