Responsible for ensuring that support services are delivered efficiently, meet service level agreements SLAs, and align with business objectives. Track project progress and manage risks, issues, and dependencies. Resource Management : Lead and manage resources Conduct regular team meetings and performance reviews. Identify training and skill development needs. Stakeholder Management : Act as the primary point of contact for customers and stakeholders. Provide regular project and service status updates. Manage customer expectations and handle escalations. Reporting : Prepare and present: SLA reports Incident and request metrics Project status reportsWeeklyMonthly Continuous improvement : Drive service improvement initiatives. Promote automation and operational efficiency. Familiar with Service Now and Project Management tools. WFO - Hybrid mode Bengaluru
📌 Project Lead (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru
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