Job Title: Salesforce Service Cloud Functional Consultant

Location: Remote (India)

Job Type: Contract / Remote

Open Positions: 2

Job Description

We are looking for an experienced Salesforce Service Cloud Functional Consultant to join our team. The ideal candidate should have solid functional expertise in Salesforce Service Cloud and experience in delivering customer service solutions.

Experience Required
- 6+ years of Salesforce experience
- 4+ years of hands-on experience in Salesforce Service Cloud

Required Skills
- Case Management
- Omni-Channel
- Service Console
- Knowledge Management
- Entitlements & Milestones
- CTI Integration
- Flow Builder & Declarative Configuration
- Customer 360
- Next Best Action

Mandatory Requirement
- Salesforce Service Cloud Consultant Certification

Application Question(s):
- Salesforce Service Cloud Consultant Certification Must ?

Experience:
- Salesforce: 6 years (Required)
- salesforce service cloud: 5 years (Required)

Work Location: Remote

📌 Salesforce Service Cloud Functional Consultant (India)
🏢 vlitechnologies
📍 India