Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Experience- 5 to 10 years of relevant experience
Location- Coimbatore
Role Summary :
Responsible for managing major incidents (P1/P2) across multiple vendors in a SIAM (Service Integration and Management) environment, ensuring rapid restoration of services, effective communication, and business impact minimization in a 24x7 support model.
Key Responsibilities :
- Own and drive end-to-end lifecycle of Major Incidents (P1/P2).
- Ensure quick service restoration by coordinating with cross-functional technical teams.
- Lead war room/bridge calls and manage stakeholders during critical outages.
- Prioritize incidents based on business impact and urgency.
- Provide regular status updates to business stakeholders, management and customer.
- Prepare and send the incident communication via email or tool.
- Prepare the post incident report (PIR) and drive corrective and preventive actions.
- Identify the gaps and recommend the process i