Join the Fintech Revolution with Pice®

At Pice, we're transforming the way Indian SMEs manage business payments. Backed by Nexus Venture Partners and leading angel investors, we're building a unified platform that simplifies payments, credit access, invoice management, and business cash flow solutions.
About the Role

As a Customer Support Executive at Pice®, you'll be the first point of contact for our customers, helping them resolve queries and navigate payment, credit, and account-related services. You will play a critical role in delivering a seamless customer experience while handling fintech-specific issues and escalations.
Key Responsibilities
- Provide prompt, accurate, and empathetic support through chat channels
- Resolve customer queries related to: Payments and transaction failures, refunds and settlement delays, credit card-to-bank transfers, billing and repayment concerns, account onboarding and KYC verification, account restrictions, suspensions and reactivations or rewards, offers, and cashback programs
- Handle fintech-specific escalations including:



Chargebacks and payment disputes, lien and account hold cases, pending or delayed transactions, risk, compliance, and fraud-related concerns & merchant and banking partner escalations
- Coordinate with Operations, Product, Risk, Compliance, and Engineering teams to ensure timely resolution
- Maintain accurate records of customer interactions and follow-up actions
- Deliver high customer satisfaction through explicit communication and ownership of issues
Requirements
- 1 to 3 years of experience in Customer Support, Fintech, Payments, Banking, NBFC, or Financial Services
- Excellent written communication skills in English and Hindi
- Experience handling customer escalations and complaint resolution
- Strong problem-solving and analytical skills
- Ability to multitask and manage multiple chat conversations efficiently
- Familiarity with CRM and customer support tools is preferred
- Comfortable working in a

📌 Customer Support Executive (Bengaluru)
🏢 Pice
📍 Bengaluru