Salesforce Business Analyst

Job Profile Summary

Under minimal supervision, documents requirements, use cases, user stories, and manages

technical, functional and acceptance testing for Salesforce features and enhancements.

Designs technical and business solutions based on understanding of business needs.

Communicates Salesforce feature requirements, facilitating timely resolution to questions

related to how the product should function or how to prioritize feature development. Has

accountability for the quality and value of implemented product. May function as a liaison

between the Salesforce users and the Salesforce Governance Board and provides key updates

to the Salesforce Governance Board.

Has experience with the following:

1. Strategic planning — to identify the organization's business needs

2. Business model analysis — to define the organization's policies and market approaches

3. Process design — to standardize the organization’s workflows

4. Quality Control – responsible for the quality of the product

• Job Description

Requirements:





• 3+ years of experience with Salesforce as a Business Systems Analyst

• 4+ years of experience as a Business Systems Analyst

• Experience working on multiple project types (i.e. commercial off the shelf, recent development,

and enhancements/support)

• Verbal/written communication and data presentation skills, including an ability to effectively

communicate with both business and technical teams

• Proficient knowledge of Process and Workflow Management

• Organizational & time-management skills with the ability to handle multiple tasks and business

areas.

• Proficient knowledge of Project Management – waterfall and Agile

• Ability to communicate effectively with a wide range of audiences (technical and non-technical,

staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person,

conference calls and via e-mail).

Salesforce Business Analyst certified

Nice to haves:

• Ce

📌 Salesforce Business Analyst (India)
🏢 Teamware Solutions
📍 India