About Toolbox
Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to Act as the key business partner across industries by enabling the generation of current profitable business through the use of our unique know how to develop technology . We deliver SPEED.
Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication Authorization Services, Content Aggregation Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.
We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.
What Challenges Await You




- Provide first line response for customers requiring assistance with information technology issues and problems.
- Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels.
- Deliver professional and timely client communications regarding updates, ongoing support items, and product implementation services.
- Thoroughly track, organize and document all product support related activities.
- Be part of a collaborative effort to improve the team s performance indicators (KPIs/Dashboards), through data collection and reports.
- Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices
- Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers.
- Monitor/Maintain system alerts and escalate errors.
- Quickly and accura

📌 IT CUSTOMER Care Professional (India)
🏢 ToolBox
📍 India