Roles and Responsibilities
- Handle customer calls, emails, and chats to resolve their queries and concerns related to banking services.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
- Process transactions accurately and efficiently while maintaining a high level of attention to detail.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 0-1 year of experience in BPO/Call Centre workplace (preferably from Banking process).
- Graduation degree required (any specialization).
- Excellent communication skills in English; knowledge of Hindi language an added advantage.
- Ability to work on rotational shifts including weekends & holidays.
📌 Customer Support Executive (Noida)
🏢 Kredsure Technologies
📍 Noida
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