Job Title - S&C; GN -
Data Science Manager
Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad
Must have skills: Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL
Good to have skills:
- Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
- Expertise in LLM Optimization, including fine-tuning, prompt engineering, and effective deployment of Large Language Models.
- A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.

We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics.

Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction.



We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.

If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you

Professional & Technical Skills:
As part of our Data Science team, you will play a key role in leveraging
Generative AI
and
Machine Learning
to enhance customer experiences and optimize contact center operations. Your responsibilities will include:
- Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.
- Building and deploying ML models for various use cases, including intent cla

📌 S&C Global Network (Gurugram)
🏢 Accenture in India
📍 Gurugram