Roles and Responsibilities
- Provide technical support to customers through phone, email, or chat for issues related to IT services and consulting.
- Troubleshoot and resolve customer complaints in a timely and skilled manner.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Develop strong relationships with customers by understanding their needs and providing tailored solutions.
- Maintain accurate records of customer interactions using ServiceNow CSM tool.
Desired Candidate Profile
- 5-10 years of experience in Customer Service Management (CSM) or similar role.
- Bachelor's degree in Any Specialization (B.Tech / B.E.).
- Strong knowledge of ServiceNow platform, particularly in CSM module.
- Excellent communication skills with ability to work effectively under pressure.