experience in administering Genesys or other contact centre solutions.

Technical Skills: Proficiency in Genesys Cloud, Cloud solutions; knowledge of SIP, VoIP, and telephony systems; experience with SQL and scripting languages.

Certifications: Genesys Certified Professional (GCP) or equivalent certification preferred.

Administration and Maintenance: Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting.

System Upgrades and Patching: Plan and execute system upgrades, patches, and enhancements to ensure the platform remains up-to-date and secure.

Performance Optimization: Analyse system performance and implement improvements to enhance efficiency and reliability.

User Support and Training: Provide technical support and training to end-users and other IT staff on Genesys functionalities and best practices.

Integration Management:



Manage integrations with other systems and applications, ensuring seamless data flow and interoperability.

Incident Management: Respond to and resolve system incidents and outages, conducting root cause analysis and implementing preventive measures.

Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

Compliance and Security: Ensure the Genesys platform complies with industry standards and security policies.

Customer Onboarding: Support the onboarding of recent customers, ensuring a smooth and efficient transition onto the Genesys platform.

Innovation Improvements: Drive innovation by identifying and implementing

📌 Senior Administrator (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru