Role & responsibilities
- Drive New Customer Acquisition Proactively identify and onboard new clients for gold loan products through structured field engagements, strategic referral networks, and localized promotional campaigns.
- Client Engagement & Product Presentation Conduct in-person client consultations and deliver compelling product demonstrations to articulate the value proposition and generate incremental business.
- Sales Strategy Execution Implement targeted sales and marketing initiatives to catalyze business expansion within the designated territory, in alignment with organizational growth objectives.
- Relationship Management & Service Excellence Cultivate enduring customer relationships by ensuring seamless service delivery, timely support, and high levels of client satisfaction.
- Operational & Compliance Adherence Ensure full compliance with regulatory frameworks and internal standard operating procedures, particularly in documentation, verification, and process execution.
- Gold Evaluation & Verification Accurately assess gold ornaments for weight, purity,
and karat value using calibrated tools and standardized testing protocols.
- Market Intelligence & Product Knowledge Remain continuously informed about prevailing gold loan policies, lending norms, industry best practices, and competitor offerings to stay ahead in the market.
- Bank Relationship Management Foster and maintain effective working relationships with partner banks, facilitating cooperative business development and joint customer engagement.
- Balance Transfer Management Oversee the end-to-end execution of gold loan balance transfers from case initiation and fund disbursement to coordination with banking personnel and timely fund settlements.
Preferred candidate profile
- The ideal candidate is a motivated and result-oriented sales professional with 13 years of field experience, preferably in gold loans, financial services, NBFCs, or microfinance.
- Candidate should possess strong c