Job Description
Job Purpose
The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is an internal-facing position, providing immediate assistance to ICE/NYSE/IMT developers, engineers, support personnel and IT staff, in an effort to minimize the impact of infrastructure related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.

Responsibilities
- Monitoring and Incident Management
- Monitor systems and applications within the production workplace
- Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
- Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
- Open and update production incident tickets according to company standards
- Problem Management
- Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned




- Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
- System and Application Production Readiness
- Work with internal and external teams to expand and maintain operational runbooks and other documentation
- Check application and infrastructure availability and tasks at scheduled times
- Configure monitoring tools and alarms
- Deployment Management
- Production deployments
- Approve and execute production deployment tasks
- Participate in disaster recovery, business continuity and workplace recovery events
- Participate in continuous improvement programs, such as trend analysis of recurring issues
- Provide and report on performance metrics of the environment
- Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Knowledge And Experience
- Bache

📌 Analyst I, Systems Operations (Hyderabad)
🏢 ICE
📍 Hyderabad