Key Responsibilities

1) Batch Ownership & Learner Journey
- Own the end-to-end success of assigned batches (cohorts), ensuring learners stay engaged and on track.
- Conduct learner onboarding: program expectations, schedules, tools access, and learning plan orientation.
- Maintain a structured rhythm for the batch (weekly check-ins, reminders, milestone tracking).

2) Engagement, Retention & Intervention
- Track attendance, assignment completion, quiz performance, and participation.
- Identify at-risk learners early and run interventions (1:1 calls, action plans, mentor support, schedule recovery).
- Handle escalations with empathy and speed (academic concerns, motivation issues, support requests, policy clarity).

3) Coordination with Faculty, Mentors & Internal Teams
- Coordinate with instructors/mentors on learner progress, doubt resolution, and session quality.
- Ensure sessions run smoothly: scheduling, attendance, learner communication,



and issue resolution.
- Partner with content, product/LMS, operations, and placement/career teams to ensure learners get timely support.

4) Communication & Community Building
- Maintain consistent learner communication via WhatsApp/Slack/Email/LMS announcements.
- Create a supportive cohort culture through peer learning, accountability groups, challenges, events, and recognition.
- Collect learner feedback and ensure concerns are closed-looped.

5) Data, Reporting & Process Improvement
- Own batch dashboards and weekly reports: attendance, completion, NPS/CSAT, risk list, outcomes.
- Drive continuous improvements: playbooks, SOPs, comms templates, escalation workflows.
- Share insights on learner behavior and program gaps to improve curriculum delivery and experience.

📌 Batch Success Manager (Pune)
🏢 Sunstone Education
📍 Pune