We are seeking an experienced ServiceNow professional with expertise in IT Service Management (ITSM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), and Hardware Asset Management Professional (HAM Pro). The ideal candidate will have hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions, including end-to-end project delivery and successful go-live support for HAM Pro implementations.

Key Responsibilities

ServiceNow Platform Development
- Design, configure, and customize ServiceNow applications and modules.
- Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and integrations.
- Implement scalable and maintainable ServiceNow solutions aligned with business requirements.

ITSM Implementation & Support
- Configure and enhance Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB processes.
- Implement ITIL best practices across ServiceNow ITSM modules.
- Support platform upgrades, enhancements, and operational activities.

Security Operations (SecOps)




- Implement and maintain ServiceNow SecOps modules including:
- Vulnerability Response
- Security Incident Response (SIR)
- Threat Intelligence (if applicable)
- Integrate security tools and vulnerability scanners with ServiceNow.
- Automate remediation workflows and security processes.

HR Service Delivery (HRSD)
- Configure HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Design employee-centric workflows and self-service experiences.
- Collaborate with HR stakeholders to optimize service delivery processes.

Hardware Asset Management Skilled (HAM Pro)
- Lead and support HAM Pro implementations and go-live activities.
- Configure hardware asset lifecycle management processes including:
- Procurement
- Inventory Management
- Asset Tracking
- Stockroom Management
- Asset Retirement and Disposal
- Implement normalization and reconciliation pro

📌 ServiceNow Technical Lead (Bengaluru)
🏢 Jade Global
📍 Bengaluru