Technology Skills

Required hands-on experience includes:

Python ability to build scalable, production-grade services and analytics pipelines.

AIOps & Observability Analytics

o Working with telemetry (metrics/logs/traces/events)

o Practical exposure to orchestration frameworks (e.g., LangChain/LangGraph/CrewAI or similar)

o Anomaly detection approaches (statistical + ML-based)

o Correlation techniques (time-series + topology/context)

o Alert deduplication / suppression / classification

Data & Analytics Engineering

o Data modelling for operational datasets (ITSM + telemetry)

o SQL and/or equivalent querying capability

o Dashboard development (BI and/or observability dashboards)

o Understanding reasoning patterns and safe operationalization - Tool-use, verification layers, guardrails, human approvals

GenAI / RAG for Operational Knowledge

o Building RAG pipelines, embeddings, vector search concepts

o Evaluation approaches (grounding, accuracy, hallucination reduction)

o RAG systems using internal knowledge sources (runbooks, postmortems, KEDB)





Integration & Automation

o API integration and enterprise workflow integration patterns

o Automation frameworks / orchestration basics (human-in-loop controls)

o Designing assistants/agents to support incident triage, diagnostics, summarization, and enrichment

Leadership & Behavioural

Partner across Infrastructure, CC/NOC, Service Management, Product/Engineering, Security to deliver operational outcomes.

Strong stakeholder engagement able to communicate complex insights clearly to senior stakeholders.

Pragmatic execution under ambiguity; proactive, outcome-driven delivery.

Proficient in verbal and written English, with the ability to communicate comfortably with senior management and stakeholders.

Valuable To Have

Experience with AIOps platforms and/or enterprise observability tooling (any major platform acceptable).

Familiarity with ITSM data structures (Incidents/Problems/Changes, categorisation, routing

📌 Systems Engineering II SM AI (Bengaluru)
🏢 Sigma Allied Services
📍 Bengaluru