Application Management (AMS)
- Provide technical support for the Infor WFM application.
- Troubleshoot application errors, performance issues, and backend process failures.
- Perform root cause analysis for pay rule calculations, accrual processing, and system job failures.
- Monitor system health, application logs, and support patches and upgrades.
- Support Infor Touchscreen Clocks and other time clock hardware, including configuration and connectivity issues.
Application Development & Integration (ADS)
- Serve as the technical owner for all Infor WFM integrations.
- Design, develop, and maintain employee data imports and payroll/labor exports.
- Build and support interfaces using Infor WFM import/export utilities and APIs.
- Work closely with Oracle integration teams on data mappings using ODI or Informatica.
- Troubleshoot and resolve interface and data transfer issues between Infor WFM and Oracle applications.
- Develop SQL-based custom reports and data extracts.
- Translate business requirements into technical solutions within the Infor WFM platform.
- Support ongoing enhancements and system improvements.
Required Skills & Experience
Mandatory Skills
- 6+ years of hands-on experience with Infor Workforce Management (WFM) / Workbrain.
- Strong technical knowledge of Infor WFM architecture and core modules:
- Time & Attendance
- Scheduling
- Accruals
- Backend Job Processing
- Experience with Infor WFM integrations and APIs.
- Experience building and supporting:
- Employee Data Interfaces
- Payroll Extracts
- Labor Exports
- Strong knowledge of:
- SQL (Oracle/SQL Server)
- XML
- CSV
- Flat Files
- Experience configuring and troubleshooting:
- Pay Rules
- Accrual Policies
Skilled Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to collaborate with H