Job description
- 5+ Years of Relevant Experience
- Proven work experience as a Customer Service / Sales.
- Solid communication and presentation abilities
- Ability to manage the full training cycle, including in-person activities and web-based learning
- Hands-on experience with e-learning platforms
- Excellent organizational skills
- Solid communication and presentation abilities
- Additional certification in training is a added advantage.
- English, Tamil
Responsibilities
Conduct skills gap analyses to identify areas of improvement
- Design training curriculum within time
- Produce physical and digital educational material
- Onboard recent Hires to organization
- Coordinate individual and team performance review sessions to discuss strengths and weaknesses
- Monitor objectives and results
- Collect feedback from trainees and managers about training courses
- Report on impact of training programs
- Maintain updated records of training material and curriculum
- Handle product training sessions for branch staff at Regional Learning center.
- Work in cohesion with Regional leadership in improving productivity of branches
- Visit branches that needs special attention in terms of productivity
- Travel to Various regions assigned in the Zone as part of training responsibility.
- Attend training programs organized for trainers periodically to cater to the training needs of the staff.