Job Summary

We are seeking a proactive and customer-focused Customer Service Representative to provide exceptional support to our customers through phone, email, chat, and other communication channels. The ideal candidate will resolve customer inquiries, handle complaints professionally, maintain accurate records, and ensure a high level of customer satisfaction.

Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain a positive, empathetic, and qualified attitude toward customers.
- Record customer interactions, transactions, comments, and complaints in the CRM system.
- Escalate complex issues to the appropriate department when required.
- Follow up with customers to ensure complete resolution of their concerns.
- Process orders, returns, refunds, exchanges, and cancellations as per company policies.
- Educate customers about products, services, features, and company policies.
- Collaborate with internal teams to improve customer experience.




- Meet individual and team KPIs such as response time, resolution time, CSAT, and quality scores.
- Stay updated on product knowledge, company procedures, and industry best practices.

Required Qualifications
- Bachelor's degree in any discipline (preferred but not mandatory).
- 0–3 years of experience in customer service, customer support, or call center operations.
- Freshers with excellent communication skills are encouraged to apply.
- Experience with CRM software such as Salesforce, Zoho, Freshdesk, Zendesk, or HubSpot is an advantage.

Required SkillsTechnical Skills
- Basic computer proficiency (MS Office, Google Workspace)
- CRM software knowledge
- Email and chat support tools
- Data entry and documentation

Soft Skills
- Excellent verbal and written communication
- Active listening
- Problem-solving and critical thinking
- Customer-first mindset
- Patience and empathy
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📌 Customer Service Representative (India)
🏢 Gsure Technologies Private
📍 India