Roles and Responsibilities
- The front office receives information and will then pass this on to the relevant department within the company.
- Ability to develop required skills and knowledge on the job.
- You will be the face of the company for all visitors and will be responsible for the first impression we make.
- You will act as the face of our company and ensure visitors receive a heartwarming welcome.
- An out-going team member cannot only drive revenues, they are able Capture Positive Online Reviews.
- Resolve customer issues, complaints, problems in a quick, effective manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Have detailed information about the Hotel, product/services & room inventory.
- Be informed at all times regarding arrivals, departures and daily occupancy.
- Monitor on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.




- Allocate rooms to all arriving guests as per preferences and maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios as per billing instructions.
- Co-ordinate with housekeeping for clearing of rooms
- Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
- Maintain and settle the guest ledger rendering accountability for the days transactions
- Maintain guest lockers for safe custody
- Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
- Ensure that all check-ins and check-outs are handled smoothly as per standards.
- Ensure that proper records are maintained for all telephone calls from the rooms
- Ensure that all transactions are supported with vouchers.
- Ensure accurate cash handover.
- Give proper and complete handover to the next shift.
- Handle all guests without bias or

📌 Restaurant Captain (Thiruvananthapuram)
🏢 B Canti Hotels And Resorts
📍 Thiruvananthapuram