Job Description

We are looking to hire an experienced Team Leader – Customer Support for our company based in the UK.

Fluency in spoken and written English is compulsory.

Timings: You will be working UK shift times from 10:00 AM to 6:30 PM UK Time.

India Time: Approximately 2:30 PM to 11:00 PM

(Apply only if you are comfortable with the shift timings.)

Work Schedule: Monday to Friday plus half days on every alternate Saturday.

Salary: INR 35,000/- to 45,000/- per month

Work Location: Remote

Job Description
- Lead, motivate, and manage a remote team of Customer Support Executives to ensure exceptional customer service standards are consistently achieved.
- Handle customer escalations ensuring timely and satisfactory resolutions.
- Review customer accounts, payments, and correspondence to ensure accuracy and compliance with company procedures.
- Conduct regular one-to-one meetings and training sessions to develop team members.
- Ensure all customer interactions comply with company policies and regulatory requirements.
- Prepare performance reports, identify trends,



and recommend process improvements to enhance customer experience and operational efficiency.
- Coordinate with internal departments to resolve complex customer and compliance-related issues.
- Plan and forecast execution of team workflow activities based on individual and team efficiency, as well as planned / unplanned absences, to maximise achievement of key performance targets.
- Handle ad hoc customer service and compliance projects as assigned by management.

Full training on internal systems and processes will be provided.

Requirements
- Excellent spoken and written English with the ability to communicate confidently across various mediums.
- Minimum 3 years of experience in a Team Leader or Supervisory role.
- Robust leadership, communication, and organizational skills.
- Excellent analytical and problem-solving abilities with a keen attention to detail.
- Ability to review complex customer

📌 Team Leader (India)
🏢 MapleWand
📍 India