STADA PHARMA SERVICES INDIA PRIVATE LIMITED

Job Title: Global IT Service Manager

Location: Jui Nagar, Navi Mumbai, India (Hybrid working model)

Terms: Full time

About us:

STADA is a leading manufacturer of high-quality pharmaceuticals. With a long-standing heritage rooted in pharmacies, we are perceived as a reliable and trustworthy partner for more than 125 years. With our products, we help people protect and regain a dignified and able life. With our proven Generics, we ensure that everyday health remains affordable. To our employees, we offer an attractive working environment in which they can develop personally and professionally.

About the role:

The Global IT Service Manager is a key member of the Global IT Infrastructure & Operations organization, responsible for driving service excellence across STADA's global IT landscape.

This role owns the governance, continuous improvement, and operational effectiveness of core IT Service Management (ITSM) practices, ensuring that IT services are delivered consistently, securely, and in alignment with business expectations.



The position serves as the central point of coordination between internal IT teams, service providers, business stakeholders, and strategic partners to improve service quality, customer experience, operational efficiency, and business outcomes.

This role offers a unique chance to shape the future of IT Service Management at STADA, supporting strategic initiatives such as AI-enabled service delivery, service automation, service quality measurement, knowledge management, and IT operations transformation

Job Responsibilities:

1. Ownership of the IT Service Management processes
- Own and continuously improve ITSM processes aligned with ITIL best practices and STADA's operating model
- Ensure effective adoption, execution, governance, and compliance of Incident, Major Incident, Change, Problem, Request Fulfilment, Configuration Management, and Knowledge Management processes
- Lead process ma

📌 Global IT Service Manager (Navi Mumbai)
🏢 STADA PHARMA SERVICES INDIA PRIVATE
📍 Navi Mumbai