Returns Executive (Procurement)

Department - Central Procurement

Reporting To - Manager Procurement

Job Purpose
The Returns Executive will be responsible for managing the end-to-end vendor return lifecycle, ensuring timely processing of return claims, coordinating reverse logistics and minimizing inventory write-offs through effective execution and stakeholder management.

Key Responsibilities
1. Vendor Returns Management
- Manage end-to-end return processes with pharmaceutical vendors.
- Coordinate approvals, return authorizations, and documentation with vendors.
- Track pending return claims and ensure timely closure.

2. Reverse Logistics
- Plan and coordinate return pickups from warehouses.
- Liaise with warehouse, transport, and vendor teams for smooth execution.
- Monitor return shipment status until successful closure.

3. Near-Expiry Inventory Management
- Identify SKUs approaching expiry.
- Coordinate timely returns to vendors to minimize write-offs.
- Track return eligibility as per vendor policies.

4. Reconciliation & Documentation




- Reconcile physical returns against system records.
- Ensure issuance and receipt of credit notes.
- Maintain complete documentation for audits and compliance.

5. MIS & Reporting
- Publish periodic dashboards covering:
- Return value o Pending return ageing o Vendor-wise performance
- Credit note status o Write-off prevention metrics

6. Cross-functional Coordination Work closely with:
- Procurement Warehouse Operations Finance Supply Chain Vendor Partners to ensure timely execution of return activities.

7. Process Improvement
- Identify bottlenecks in the return lifecycle.
- Drive automation and process standardization initiatives.
- Improve turnaround time (TAT) for vendor returns.

Desired Skills
- Solid analytical and coordination skills Excellent follow-up and stakeholder management
- Good knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, basic formulas) Ability to work with large datasets
- Attention to detail

📌 Return Executive- Procurement (Mumbai)
🏢 Truemeds India
📍 Mumbai