As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues, and performing data & impact analysis to ensure smooth business operations. This role acts as a bridge between business stakeholders, data teams, and technical teams, ensuring efficient issue resolution, data integrity, and informed decision-making.

You will work in a highly cooperative Agile environment, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.

Key Responsibilities

1. Salesforce Support & Issue Management
- Provide L2/L3 production support for Salesforce applications and related integrated systems
- Perform issue triaging, prioritization, and resolution tracking for incidents and service requests
- Work closely with business and technical teams for quick resolution and stakeholder communication
- Conduct Root Cause Analysis (RCA) and recommend preventive actions
- Support activities such as user access, configuration updates, and data corrections

2.



Technical Data Flow Analysis (Triaging Focus)
- Analyze end-to-end data flows across Salesforce and upstream/downstream systems
- Identify issues in data pipelines, integrations, and batch processes
- Validate data consistency, integrity, and reconciliation between systems
- Collaborate with engineering teams to resolve API, integration, and transformation issues
- Support data migration, ingestion, and batch troubleshooting activities

3. Data Analysis & Reporting
- Perform data analysis using SQL/analytics tools to derive insights and identify anomalies
- Develop reports and dashboards to support business decisions
- Conduct data validation and quality assessment across systems
- Provide ad-hoc analysis for defects, incidents, and business queries

4. Impact Analysis
- Conduct functional and technical impact analysis for change requests, defects, and enhancements
- Assess impact across data, integrations,

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