We are hiring for Manager-Customer Experience/Client Engagement in Bangalore (Bellandur)

Exp:4yrs to 8yrs

Location: Bellandur

Work Mode:5days from office

F2F Interview: 21st July

Candidates only from Logistics industry are eligible for this role.

JD: The Customer Experience Executive is responsible for delivering exceptional customer service throughout the logistics lifecycle. This role serves as the primary point of contact for customers, ensuring timely communication, issue resolution, shipment tracking, and coordination with internal teams to provide a seamless customer experience.Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
- Monitor shipments from pickup to final delivery and provide proactive status updates.
- Coordinate with operations, warehouse, transportation, and sales teams to ensure timely order fulfillment.
- Resolve customer complaints, delivery issues, and service-related concerns within defined service level agreements (SLAs).
- Maintain accurate customer records,



shipment details, and communication logs in the CRM or ERP system.
- Process customer requests related to shipment scheduling, documentation, billing queries, and proof of delivery.
- Analyze customer feedback and recommend process improvements to enhance service quality.
- Track key customer experience metrics such as on-time delivery, response time, customer satisfaction (CSAT), and complaint resolution.
- Build and maintain robust customer relationships to improve retention and loyalty.
- Support key accounts by ensuring consistent service delivery and coordinating special customer requirements.

Required Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- 48 years of experience in customer service or customer experience, preferably in logistics, transportation, freight forwarding, or supply chain.
- Experience using CRM, E

📌 Manager-Customer Experience/Client Engagement (Bengaluru)
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