Description
We're looking for a data-driven, detail-obsessed Customer Operations Analyst to support our Sales and Customer Success Managers through data aggregation, analysis, and process optimization. You'll be the go-to resource for Salesforce navigation, CPQ quoting, and data hygiene — helping customer-facing teams move faster and serve customers better. This role sits at the intersection of Sales, Customer Success, Finance, Legal, and Operations, and is ideal for someone who's eager to learn quick, take ownership, use AI to work smarter, and turn messy processes into clean, scalable ones.

Bird's Eye View of Your Role
- Support Sales and Customer Success Managers in customer management through data aggregation, analysis, and data cleansing — via system enhancements, process automation, or manual delivery
- Respond to inquiries from cross-functional teams regarding customer data
- Provide guidance on quote and contract processes to customer-facing teams — deal structuring, standard terms, system utilization, and data hygiene




- Help customer-facing teams build Opportunities and Quotes in Salesforce CPQ, ensuring timely and accurate support
- Work closely with Finance, Legal, and Operations to optimize contract terms and close deals
- Use AI tools to streamline data analysis, automate repetitive tasks, and improve operational efficiency
- Provide context and analysis to support regular business cadence and reporting
- Deliver ad-hoc data analysis for specific initiatives (billing, implementation accuracy, customer utilization, customer inquiries, etc.)
- Support the implementation of changes to Sales and CSM coverage and capacity
- Help deliver tools, systems, and process training for customer-facing teams
- Assist in the upkeep and improvement of Salesforce, CPQ, and other tools/processes requiring refinement
- Partner with the Operations team on customer inventory reconciliation
- Flag process/tool inefficiencies, propose improvements, and follow through with the

📌 Customer Operations Analyst (Bengaluru)
🏢 Aryaka
📍 Bengaluru