- Responsibilities: The team will act as a one-stop-shop for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business
- Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more
- Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
- Developing tools/calculators that simplify capturing and reporting of payroll balances
- Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start
- Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve
- Ensure smooth and successful hand-off of customer to Service organization
- Cultivate robust partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
- Required Bachelors Degree OR relevant work experience
- Prior experience in customer success/customer onboarding operations a plus
- At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
- Ownership mindset, making the customer top priority, curiosity and high ethical standards
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills