Job Requirements
About the Role

The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institution's budget planning.

Key Responsibilities

Primary Responsibilities
- Handle collections for specific products within the assigned area.
- Ensure collection efficiency and manage the cost of collections.
- Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
- Review account allocations and set collection targets by bucket for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.




- Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
- Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously.
- Collaborate with the legal team to initiate legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities
- Attract and retain best-in-class talent for key roles within the reporting structure.

What We Are Looking For

Education
- Graduate – Any

Experience
- Minimum of 4 years of experience in collections.

Skills and Attributes
- Solid leadership and team management skills.
- Excellent understanding of collection processes and legal compli

📌 Area Debt Manager-Flows-Cross Sell (Ahmedabad)
🏢 IDFC FIRST Bank
📍 Ahmedabad