**Sales Audit Job Description:**

Build an independent audit layer over QL and BIC sales to enforce SOPs, surface leakages in the lead-to-revenue funnel, and lift CVR through evidence-based interventions. The role is analytical and evidence-first; it partners with sales but operates independently.

**Purpose**
- **Audit Structure:** Design the end-to-end audit framework covering lead intake, qualification, pitch, follow-up, closure, and post-sale handover. Define sampling logic (random, risk-based, high-ticket, reactivation, dormant) separately for QL and BIC. Build weighted scorecards and lock the audit cadence, daily call sampling, weekly team reviews, monthly CVR deep-dives.
- **SOPs:** Author and version-control SOPs for lead acceptance and first-touch TAT, discovery and qualification scripts, pitch structure across MBA, MBA 2.0, BIC and PACE-fed leads, follow-up routines (D0, D1, D3, D7, D14, dormant), CRM logging and disposition standards, and escalation protocols. Maintain a single source of truth and review every 30 days.




- **Team Audits:** Audit live and recorded conversations across FOS, CGMs, and inside-sales pods. Validate CRM entries against actual lead behavior and call evidence. Cross-check PACE → BIC → MBA lead movement for funnel integrity. Distinguish systemic process failures from individual performance gaps.
- **Flag Concerns:** Operate a live flag register tagged P0, P1, P2. Escalate immediately on mis-selling, data leakage, ghosted high-intent leads, SOP bypass, and incentive misuse. Publish a weekly concern digest to sales leadership with root cause and recommended action.

**Core Responsibilities**
- **Feedback:** Deliver structured, evidence-linked feedback, every flag pairs a call clip, a scorecard, and a corrective action. Run calibration sessions with sales managers to align on standards. Track closure: every flag has an owner, a deadline, and a verified fix.
- **CVR Improvement:** Reverse-engineer funnel drop-off

📌 Sales Audit (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru