Job Description Summary

-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.
-Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.
-Works in collaboration with brand teams, technical teams and all functions to maximize value.
-Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects.
-Provide analytics support to Novartis internal customers

Job Description

Key Responsibilities:
- *Support CRM initiatives through business analysis, requirements management, stakeholder engagement and delivery readiness activities*




- Partner with global business and digital stakeholders to understand strategic priorities, translate complex needs into scalable CRM solutions, and create meaningful value for customers and patients.
- Shape product excellence by establishing and continuously improving best practices for requirements management, process analysis, backlog governance, and delivery readiness.
- Drive business value realization by transforming business requirements into explicit user stories, process flows, business rules, acceptance criteria, and outcome-focused documentation.
- Enable successful product delivery through effective planning, prioritization, dependency management, and close collaboration with cross-functional teams across the organization.
- Champion stakeholder engagement and alignment by facilitating workshops, fostering shared understanding, and ensuring transparent communication of priorities, risks, dependencies, and decisions.
- Advance digital transformation by identifyin

📌 Manager - CRM Product Management & Business Analysis (Hyderabad)
🏢 C028 (FCRS = CH028) Novartis Pharma
📍 Hyderabad