Job Description

About the Team

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure prioritizing robustness, performance, safety, and real-world customer impact at scale.

Types of problems you ll get to work on

You will design, build, and operate production-grade agentic AI systems embedded across ServiceNows platform autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Your core focus areas:
- Agentic architecture. Design and ship multi-agent systems orchestration, tool use, planning loops, memory, and failure recovery that operate reliably in production, not in notebooks.
- Enterprise-grounded reasoning. Build agents that leverage ServiceNows data layer CMDB, Workflow Data Fabric, and Knowledge Graph to make decisions with context no frontier model has on its own.
- Trust, safety,



and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems protected to deploy at scale.
- Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval RAG pipelines, hybrid search, re-ranking, and evaluation as a critical dependency of agentic quality.
- Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense Decide Act Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases.

Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching particularly on agentic design patterns and production AI discipline.

Why join us

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transaction

📌 Senior Staff AI-Native Software Engineer Agentic Systems (Bengaluru)
🏢 Snow Planet
📍 Bengaluru