1. Counseling all patients - during their treatment and post treatment (irrespective of the result)
2. Maintain all counseling soft copies and document the same in portal.
3. Follow up calls to the Patients with failed IVF cycles with the objective of helping them to cope up with the loss and assist them in taking the right decision.
4. Organize and conduct Group Therapeutic sessions for negative Bhcg patients with the objective of providing emotional, psychological support to cope up with the loss & also support in taking the decision.
5. Be a part of monthly clinical meetings at the centre and present the work
6. Ensure that the patient gets the right information, support and advice through phone call if the patient is not able to meet the counselor, and report to the management required any.
7. To measure and achieve effectiveness of goals set from time to time
8. Maintaining customers focus on all times and answering to customer enquiries by using the standard guidelines
9.
Assisting management and Team manager with any assigned special projects and providing backup to the counseling department when required
10. Enable the patients to overcome mindsets towards infertility issues and treatments
Mandatory Criteria:
Qualification: Masters degree in counseling
Computer Proficiency - Mandatory.
Communication: Regional language of the state & Hindi and English is mandatory.
Desirable:
1. Willingness to discover and develop
2. Good understanding and knowledge about the therapies
3. Friendly, Polite and positive attitude
4. Excellent communication and positive presentation skills
5. Ability to cope up with multiple counseling sessions in a day
6. Ability to motivate and energize the fellow team members
7. Ability to tackle with diverse patients
8. Team player and believe in coordination and collaboration