Windows Support Coordination
- Coordinate installation, configuration, and support activities for Windows desktops and laptops.
- Assign and track service tickets related to operating system issues, software installation, and hardware troubleshooting.
- Monitor ticket resolution timelines and ensure adherence to SLAs.
- Coordinate with field engineers and technical teams for issue resolution and escalation management.
- Maintain records of incidents, service requests, and closure reports.
AMC Management
- Manage AMC schedules for customers and ensure timely execution of preventive maintenance activities.
- Track contract validity, renewal dates, and service commitments.
- Coordinate preventive maintenance visits with customers and engineers.
- Maintain AMC documentation, service reports, and compliance records.
- Monitor spare parts requirements and coordinate with procurement teams when necessary.
Service Operations
- Schedule and allocate engineers based on customer requirements and service priorities.
- Prepare daily, weekly, and monthly service status reports.
- Ensure customer communication regarding service schedules, delays, and closures.
- Maintain asset and inventory tracking for customer sites where applicable.
- Support audit and documentation requirements related to service delivery.
Requirements
- Good understanding of Windows operating systems and desktop support environments.
- Knowledge of AMC operations and preventive maintenance processes.
- Familiarity with ticketing tools and service management platforms.
- Robust coordination, communication, and customer management skills.
- Ability to manage multiple service requests and priorities simultaneously.
- Proficiency in Microsoft Office applications, especially Excel and Outlook.
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