What You'll Do
- Own end-to-end test strategy and test planning for the eCRM program, covering functional, integration, regression, data-migration, and user-acceptance testing.
- Design and execute test cases validating CRM-to-telephony integration points (call routing, screen-pop, click-to-dial, activity logging, and interaction history sync) to ensure data integrity across systems.
- Build and maintain a test plan aligned to phased pilot rollout partnering with the program team on user segmentation, license counts, and training cohort sequencing to ensure each pilot wave is quality-gated before expansion.
- Develop and maintain automated regression test suites to protect core CRM/telephony workflows as the platform evolves, reducing manual retesting burden across releases.
- Lead defect management: triage, prioritization, root-cause tracking, and coordination with development and vendor teams through resolution.
- Validate data migration and consolidation accuracy as legacy CRM and telephony records are merged into the new environment,



including reconciliation against source systems.
- Partner with business stakeholders and end users during UAT to translate real-world workflows into test coverage, and to sign off on pilot and production readiness.
- Document test results, quality metrics, and readiness assessments at each implementation milestone.

What You Bring
- 5+ years in software quality assurance/test engineering, including at least 2+ years testing CRM platforms (Dynamics 365 preferred) and/or contact center or telephony systems.
- Robust hands-on experience with both manual and automated testing; proficiency with test automation tools and test management platforms (e.g., Azure DevOps or similar).
- Solid understanding of system integration testing comfortable validating data flow and business logic across multiple connected platforms, not just a single application.
- Experience testing data migration/consolidation projects, including reconciliation and va

📌 Software Test Engineer (Bengaluru)
🏢 Aziro
📍 Bengaluru