Noida, Uttar Pradesh

Job Summary

This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.

The SailPoint L3 Engineer will be responsible for the stability, configuration, and continuous improvement of the Identity Governance and Administration (IGA) platform based on SailPoint IdentityIQ. The role involves advanced troubleshooting, application onboarding, workflow configuration, and ensuring reliable identity lifecycle and access governance processes across integrated enterprise applications. The engineer will also provide technical guidance to L1 and L2 support teams.

Key Responsibilities

1.



Lead and optimize SailPoint IdentityNow and FAM operations by applying expert-level knowledge of IDaaS implementation to ensure high system availability, performance, and compliance with client SLAs.

2. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.

3. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.

4. Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.

5. Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.

6. Collaborate with internal stakeholders to translate evolving client requirements into operatio

📌 Track Manager (Noida)
🏢 HCLTech
📍 Noida