Roles and Responsibilities :
- Handle inbound customer calls, resolve their queries and concerns in a timely and skilled manner.
- Process transactions, provide product information, and offer solutions to customers' financial needs.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality scores, and sales metrics.
Job Requirements :
- 1-5 years of experience in BPO customer service or similar industry.
- Strong communication skills in Hindi language (written & spoken).
- Proficiency in handling inbound calls, inbound voice process, domestic voice process.
📌 Officer-Inbound Phone banking (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru
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