Join Technomine as a Flights Support Administrator

Key Responsibilities
- Flight Scheduling and Management
- Monitor and update flight schedules to ensure accuracy.
- Rebook flights as needed, managing any last-minute changes and cancellations.
- Liaise with airlines and partners to confirm bookings and resolve flight-related issues.

Customer Support and Communication
- Provide timely responses to customer inquiries received during out-of-hours periods.
- Manage and resolve customer issues effectively, ensuring a seamless experience.
- Keep customers informed of any changes to their travel plans in a clear and courteous manner.

Administrative Tasks
- Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
- Maintain accurate documentation of all customer interactions and transactions.
- Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.

Problem Resolution
- Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.




- Escalate complex issues to daytime teams where necessary, providing transparent handover notes.

Summary
- Back Office Administration
- CRM internal communication
- Customer service engagement
- Airline communications
- Supplier Communication

Essential Skills
- Expertise in Global Distribution System, specifically Galileo, for managing support and travel requirements.
- PCC Management (Pseudo City Code).
- Proficient in PNR (Passenger Name Record) creation and pricing.
- Skilled in administering schedule changes efficiently.
- Additional knowledge of Amadeus or other airline booking systems is an advantage.
- Experience in handling flight rebookings and travel logistics.
- Ability to work autonomously with minimal supervision, especially during out-of-hours periods.

Advanced GDS Skills:
- Basic ticketing operations.
- Re-issuing tickets.
- Re-pricing ticketed/unticketed PNRs.
- Handling date cha

📌 International Ticketing Executive (Ahmedabad)
🏢 Technomine
📍 Ahmedabad