Shift and schedule
- Day shift
- Monday to Friday

Job Summary
Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.

As a key member of our leadership team, you will help craft the companys customer success strategies, building robust relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives of this Role:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.




- Maintain and develop customer success strategies and best practices, as well as customer support content.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning.
- Maintain existing customer success metrics and data as directed.

Responsibilities: Owns the overall relationship with customers.
- Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices.
- Accelerate the contract renewal process and ensure customer satisfaction.
- Manage customer onboarding process.
- Own the quality of product and provide feedback to the development team.
- Build test plans to ensure product test coverage.
- Help troubleshoot product issues.
- Create and update Customer Success Playbooks.
- Actively monitor implementation

📌 Customer Success Specialist (Pune)
🏢 Outmarch
📍 Pune