Min 3 year of experience & min 1+ year of experience from B2B Tele sales manager from cosmetics/garments industries as team manager /Tele sales maanger
Core Responsibilities & Roles
- Sales Strategy & Target Achievement: Setting, monitoring, and achieving weekly/monthly sales targets and call volumes.
- Team Leadership & Coaching: Training telesales representatives on cold calling, objection handling, and product knowledge, particularly regarding complex manufacturing specifications.
- Lead Generation & Management: Creating leads for field sales teams, nurturing prospective customers, and managing the sales pipeline to identify new business opportunities.
- Customer Relationship Management (CRM): Maintaining, nurturing, and updating customer databases to ensure accurate records of orders, preferences, and interactions.
- Product Expertise: Acquiring in-depth knowledge of manufactured goods to provide technical recommendations, address client needs, and overcome objections.
- Performance Analytics: Reviewing key performance indicators (KPIs)
such as conversion rates and call volume to identify trends and improve team effectiveness.
- Order Processing: Overseeing the process of receiving and accurately entering purchase orders.
- Conflict Resolution: Handling escalated customer complaints or urgent inquiries professionally to maintain long-term relationships
Requirements & Skills
- Experience: Proven experience as a Tele sales Manager, preferably in a B2B or manufacturing environment.
- Communication: Excellent interpersonal, negotiation, and communication skills to persuade stakeholders.
- Technical Proficiency: Proficiency with CRM systems (Customer Relationship Management software) and Microsoft Office.
- Leadership: Strong ability to motivate a team and work well under pressure.