Answer incoming Client calls/emails for general and transaction-specific trade enquiries.
- Tracking of the calls/emails assigned and completion on time.
- Ensuring top notch quality service is provided to the end bank's client
- Daily Reporting of the activities to the Manager
Knowledge/Experience:
2 to 4 years of Trade Finance Client Service both voice/emails with good India Trade product experience. Should have good knowledge on Advance Payment, BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds.
Languages - English
Competencies/Skills:
1) Oral Communication : Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
Explains the reasoning being what is being said to ensure understanding and acceptance.
2) Written Communication : Produces explicit and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
3) PC Skills: Has the ability to use various basic computer applications e.g., MS Office.
4) Knowledge: Should possess good knowledge on India Trade Finance products and RBI reguluations
5) Working Hours: Should be open to adaptable shifts