Flywire is hiring a Payment Experience Associate I to join our team. This role requires flexibility for rotational shifts, specifically covering the 8 PM to 4 AM IST window.
Payment Experience roles at Flywire are not your typical support roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywires core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced setting where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. Youre highly skilled at uncovering customers needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness,
and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a thorough understanding of the company s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Handle customers questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Collect feedback to better understan
📌 Payment Experience Associate I (Bengaluru)
🏢 MPC
📍 Bengaluru
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