Barn 14 is a premium gifting and home décor brand offering thoughtfully curated products across silver, décor, and lifestyle categories. We believe every customer interaction should be warm, personalised, and memorable.
We are looking for an enthusiastic and customer-focused Sales Executive who will assist customers visiting our showroom as well as those enquiring through WhatsApp, Instagram, Facebook, and other online channels.
Role Overview
The Sales Executive will play a key role in creating an exceptional shopping experience for both walk-in and online customers. The ideal candidate should be confident in communicating with customers, understanding their requirements, recommending suitable products, and converting enquiries into sales.
If you enjoy interacting with people and have a passion for sales and customer service, we'd love to meet you.
Key Responsibilities
Retail Sales & Customer Experience
- Welcome and assist customers visiting the showroom
- Understand customer requirements and recommend suitable products
- Demonstrate products confidently and explain their features
- Build strong customer relationships through excellent service
- Maintain a skilled, welcoming, and premium customer experience
- Assist in visual merchandising and maintaining showroom presentation
Online Sales & Customer Support
- Respond promptly to enquiries received via:
- WhatsApp
- Instagram
- Facebook
- Other online platforms
- Share product information, pricing, photographs, and videos with customers
- Assist customers in selecting suitable products
- Convert enquiries into confirmed orders
- Follow up with prospective customers wherever required
Order Coordination
- Coordinate with the operations team for smooth order processing
- Keep customers informed about order status and dispatch
- Resolve basic customer queries professionall