Roles and Responsibilities
- Design, implement, and maintain ServiceNow ITSM/CSM/ITOM solutions to meet business requirements.
- Collaborate with stakeholders to gather requirements and develop technical designs for projects.
- Develop and execute test plans to ensure successful implementation of new features or enhancements.
- Provide training and support to end-users on newly implemented solutions.
- Troubleshoot issues related to existing implementations of ServiceNow products.
Desired Candidate Profile
- 8-12 years of experience in IT services & consulting industry with expertise in ITSM, CSM, ITOM, or similar fields.
- Robust understanding of ServiceNow Integration (APIs), Workflow Automation (Business rules), Reporting & Dashboards (Reports).
- Experience working with multiple modules such as Incident Management, Problem Management, Change Management, Major Incident Management etc.